The Baby Lock Saga Continues
That email I sent to all the executive officers of the Tacony Corporation actually produced some results. I really thought it would be read by their assistants and that the actual people I sent it to would never see it. The president of Baby Lock called me this afternoon from his cell phone since he was on the road. He had just opened my email and thought he'd better call because he sensed the urgency. That means he read the part where I told him I was a blogger and would be publishing my very honest review of his company online. Dude was really nice and said he understood I'd been having some trouble getting my machine serviced. I was prepared to start my rant but didn't need to since he proved to be very solution oriented. He said it looked like the repairs I needed were covered under the warranty and if I would be willing to ship the machine to their corporate office, they would see if the parts I need are still available. If so, they will repair the machine at no cost t...