I paid for your maxi tower, can you send me a mini one?
Today at 1:22 p.m. I sent this email to Glenn Lurie, the new President of AT&T Mobility. Just to make sure all my bases were covered, I sent copies to Ralph de la Vega, who had that job before him, and to Richard Lindner, CFO and Senior Executive Vice President. I decided not to bother the CEO unless these guys proved to be useless: Dear Mr. Lurie, Congratulations on your promotion! I hope that dissatisfied customers such as myself aren’t sucking the fun out of your new job. I took a guess at your email address since Google doesn’t know what it is and you probably want to keep it that way. I’m having issues with my wireless service that your company is not able to correct in a way that reflects good customer service. I’m sure you hear this daily but I hope you will hear me out. I will try to be as concise as possible out of respect for your time. My family moved from NW Houston to SW Houston on August 25. We failed to verify whether or not AT&T provided coverage in our new...